Privacy policy
HIMANA | PRIVACY POLICY
Effective Date: January 2026
Last Updated: January 2026
At HIMANA, we respect your fundamental right to privacy. This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.himana.co
1. Information We Collect
We collect two types of information to provide you with a seamless jewellery shopping experience:
- Device Information (Collected Automatically): When you visit our site, we automatically collect details about your device, including your IP address, time zone, and web browser details. We use technologies like Cookies, Log files, Web beacons, tags, and pixels to understand how you interact with our site and to protect HIMANA from potential fraud.
- Order Information (Provided by You): When you make a purchase, we collect your Name, Billing/Shipping Address, Email, and Phone Number.
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- Payment Security: While you provide payment details (such as credit card numbers), please note that HIMANA does not store your financial data. These are processed directly by our PCI-compliant payment gateways.
2. How We Use Your Information
We use the collected information to:
- Fulfill orders (including shipping and providing invoices/confirmations).
- Communicate with you regarding your order status or "Lifetime Maintenance" services.
- Screen orders for potential risk or fraud.
- Provide you with information or targeted advertising relating to our new collections and exclusive offers (subject to your consent).
3. Sharing Your Information
To operate as Nepal’s First Dedicated Demi-Fine Jewellery Brand, we share your data with trusted third parties:
- E-commerce Platform: To power our online store.
- Logistics Partners: To ensure your jewelry is delivered securely to your doorstep.
- Analytics Providers: We use tools like Google Analytics to understand our customers' preferences and optimize our website.
- Legal Compliance: We may share information to comply with applicable laws (e.g., the Individual Privacy Act of Nepal), respond to subpoenas, or protect our brand’s rights.
4. Targeted Advertising & Your Choices
We use your Personal Information to provide you with marketing communications we believe may interest you.
- Opt-Out: You have the right to opt-out of targeted advertising at any time. You can do this via the settings on Facebook and Google, or by clicking the "Unsubscribe" link in our emails.
- Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we see a "Do Not Track" signal from your browser.
5. Your Rights & Data Retention
- Access & Correction: As a resident of Nepal, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
- Data Retention: When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons (such as new guidelines from the Department of Commerce, Nepal).
7. Contact Us
For more information about our privacy practices, or if you have questions or a complaint, please contact our Grievance Officer:
HIMANA JEWELS PVT LTD Attn: Privacy/Grievance Officer
Address: Siraha-01, Siraha, Nepal
Email: care@himana.co