FAQs

Support & FAQs | HIMANA Jewels

Frequently Asked Questions

๐Ÿ“ž +91-9001001313
โœ‰๏ธ support@himanajewels.com

General

No, you may shop with us as a guest. However, we highly recommend registering, as it makes checkout faster and enhances your overall shopping experience.
Weโ€™re passionate about crafting jewellery that exceeds your expectations. Combining generations of expertise with modern design and cutting-edge technology, we deliver masterpieces you'll treasure forever. Plus, we offer direct-from-the-manufacturer pricing, which is 30โ€“40% lower than competitors.

Shipping & Delivery

Shipping is free across PAN Nepal. We begin manufacturing once your order is placed (1โ€“2 business days). After quality checks, delivery takes 2โ€“5 business days.
RTO means the order couldnโ€™t be delivered after 3 attempts and is being sent back to us. This happens if the address is unreachable or the phone is unanswered. Please contact us at +91-9001001313 to reschedule.

Payments

Yes, we use 256-bit SSL encryption to ensure your transactions and data are completely secure.
Yes, we offer COD for orders up to โ‚น49,000. For orders above this, please use our secure digital payment gateways.

Returns & Exchange

You can return or exchange your jewellery for free within 07 days of delivery. Contact our team to initiate a hassle-free pick-up.
Yes! HIMANA proudly offers a comprehensive Lifetime Exchange and Buyback programme. This ensures your investment maintains its value based on the current Market Value at the time of exchange.